Terms of Service

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("Client," "you," or "your") and Premier Network Solutions ("Company," "we," "us," or "our"), a managed IT services provider located in Southern California.

By using our website at premiernetworksolutions.com, submitting a contact form, engaging our services, or opting into our SMS communications, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all visitors, users, and clients of Premier Network Solutions services.

2. Description of Services

Premier Network Solutions provides technology solutions for businesses, including but not limited to:

• Managed IT Services (remote and on-site support, helpdesk, monitoring)
• Cybersecurity services (endpoint protection, threat detection, compliance)
• Cloud services (Microsoft Azure, Microsoft 365, cloud migration)
• Network infrastructure design and management
• AI automation and workflow optimization
• Website design and development
• Search engine optimization (SEO)
• IT consulting and vCIO services
• Data backup and disaster recovery

Specific service terms, scope, deliverables, and pricing are governed by separate Service Agreements or Statements of Work entered into between the Company and each Client. In the event of a conflict between these Terms and a signed Service Agreement, the Service Agreement shall control.

3. SMS / Text Messaging Terms

How to Opt In

You may opt into our SMS messaging program by one of the following methods:

• Submitting your mobile phone number on our website contact form and checking the SMS consent box;
• Providing verbal consent to a Premier Network Solutions representative;
• Responding to an initial opt-in text message with YES or JOIN; or
• Signing a Service Agreement that includes SMS communication authorization.

Consent to receive SMS messages is not a condition of purchasing any service from Premier Network Solutions. You are not required to opt in to receive IT support or other services.

Message Types

Once enrolled, you may receive the following types of text messages:

• Transactional messages: Service ticket updates, appointment confirmations/reminders, billing notifications, critical security alerts, and system status updates.
• Promotional messages: Service announcements, new offerings, educational content, and special offers from Premier Network Solutions.

Message Frequency

Message frequency varies based on your service engagement and account activity. You may receive up to 4–8 messages per month under normal circumstances. High-priority security alerts or active support incidents may result in additional messages. Promotional messages are sent no more than 2 times per month.

Costs and Rates

How to Opt Out

You may cancel SMS messages at any time. To stop receiving messages:

• Reply STOP to any message. You will receive one final confirmation text confirming your opt-out.
• Email us at info@premiernetworksolutions.com with the subject line "SMS Opt-Out."
• Call us at +1 (747) 335-2335 during business hours.

After opting out, no further promotional or non-essential messages will be sent. You will still receive essential service or security messages if required by your active Service Agreement, unless you request complete cessation.

You may re-enroll at any time by texting START or contacting our office.

How to Get Help

For assistance with our SMS program:

• Reply HELP to any text message to receive program information and support contact details.
• Email: info@premiernetworksolutions.com
• Phone: +1 (747) 335-2335

Supported Carriers

Our SMS program is supported by all major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, Sprint, and regional carriers. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier terms and network availability.

Privacy and Data Use

Phone numbers and SMS opt-in data collected through our SMS program are used exclusively for operating the Premier Network Solutions communication program. We do not sell, share, or disclose mobile phone numbers or SMS consent information to third parties for marketing purposes. Mobile information collected is not shared with third parties or affiliates for marketing/promotional purposes. For full details, see our Privacy Policy, Section 2.

Prohibited Uses

You agree not to use our SMS communications system to:

• Send unsolicited messages to others
• Engage in harassment, fraud, or impersonation
• Transmit illegal, offensive, or harmful content
• Circumvent any security or authentication measures

4. Accounts and Client Responsibilities

As a client or authorized user of Premier Network Solutions services, you agree to:

• Provide accurate, complete, and current information when engaging our services or submitting forms;
• Promptly notify us of any unauthorized access to your systems or accounts;
• Cooperate with our team by providing necessary access, documentation, and approvals to deliver services effectively;
• Maintain appropriate licenses for all software operating in your environment;
• Not attempt to access, reverse engineer, or exploit any systems, networks, or software belonging to Premier Network Solutions or its clients;
• Comply with all applicable federal, state, and local laws and regulations in your use of our services.

You are responsible for all activities conducted under your account and for ensuring that all users in your organization who interact with our services comply with these Terms.

5. Payment Terms

Fees for Premier Network Solutions services are as set forth in applicable Service Agreements, Statements of Work, or pricing plans published on our website. Unless otherwise agreed in writing:

• Monthly managed service fees are billed in advance at the beginning of each month;
• Project-based fees are billed per the payment schedule in the applicable Statement of Work;
• Invoices are due within 30 days of the invoice date;
• Overdue balances accrue interest at 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less;
• We reserve the right to suspend services for accounts 30 or more days past due;
• All fees are non-refundable unless otherwise specified in your Service Agreement.

You agree to maintain valid payment information on file and authorize us to charge the payment method on file for recurring service fees.

6. Intellectual Property

All content on our website — including text, graphics, logos, images, and software — is the property of Premier Network Solutions or its content suppliers and is protected by United States and international copyright laws.

Work product created by Premier Network Solutions specifically for a client under a signed Service Agreement (such as custom website code, documentation, or configurations) will be owned as specified in that agreement. In the absence of such specification, Premier Network Solutions retains ownership of all work product, granting the client a limited, non-exclusive license to use the deliverables.

You may not reproduce, distribute, modify, or create derivative works from our website content or service deliverables without our prior written consent.

7. Confidentiality

Each party acknowledges that in connection with the provision of services, it may be exposed to confidential information of the other party. Both parties agree to:

• Hold confidential information in strict confidence;
• Use confidential information only for purposes of fulfilling obligations under the applicable Service Agreement;
• Not disclose confidential information to any third party without prior written consent;
• Protect confidential information using at least the same degree of care used to protect its own confidential information, but no less than reasonable care.

These obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law or court order.

8. Disclaimers and Warranties

PREMIER NETWORK SOLUTIONS PROVIDES ITS WEBSITE AND SERVICES "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• Our services will be uninterrupted, error-free, or completely secure;
• Any specific results will be achieved from use of our services;
• All defects or vulnerabilities will be identified or remediated;
• Third-party systems or services integrated with our solutions will function as expected.

Cybersecurity services reduce risk but cannot guarantee complete prevention of all threats. We are not responsible for breaches, attacks, or data loss resulting from client negligence, unpatched client-managed systems, or events beyond our reasonable control.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PREMIER NETWORK SOLUTIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total aggregate liability to you for any claims arising under or related to these Terms or our services shall not exceed the total fees paid by you to Premier Network Solutions in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages, so some of the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Premier Network Solutions and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of our services in a manner not authorized by these Terms or applicable law;
• Your violation of any third-party rights, including intellectual property or privacy rights;
• Any content or data you provide to us that causes harm to a third party.

11. Termination

Either party may terminate a Service Agreement or these Terms as follows:

• By you: You may terminate your engagement with us at any time by providing written notice per the terms of your Service Agreement. Termination of SMS communications may be done at any time by replying STOP.
• By us: We reserve the right to terminate or suspend your access to our services immediately, without prior notice, for material breach of these Terms, non-payment, or conduct that endangers our systems, staff, or other clients.

Upon termination, all outstanding fees become immediately due and payable. Sections 6, 7, 8, 9, 10, and 12 of these Terms survive termination.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Los Angeles County, California for resolution of any dispute.

Before initiating any formal legal proceeding, each party agrees to attempt to resolve any dispute through good-faith negotiation for a period of at least 30 days following written notice of the dispute.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page;
• Notify active clients by email at least 30 days prior to the effective date of material changes;
• Post a prominent notice on our website.

Your continued use of our services or continued enrollment in our SMS program after the effective date of updated Terms constitutes acceptance of the new terms. If you do not agree, you must discontinue use of our services and opt out of SMS communications.

14. Contact Information

For questions, concerns, or notices under these Terms, please contact Premier Network Solutions:

• Company: Premier Network Solutions
• Email: info@premiernetworksolutions.com
• Phone: +1 (747) 335-2335
• Location: Southern California, United States

For legal notices, please send written correspondence to our email above with the subject line "Legal Notice — Terms of Service."

See also our Privacy Policy for information on how we handle your personal data.