Privacy Policy

1. Information We Collect

We collect information you voluntarily provide to us and information automatically generated when you use our website and services.

Information You Provide Directly

• Contact information: Name, email address, phone number, company name, and mailing address when you fill out a contact form, request a consultation, or subscribe to our communications.
• Service requests: Details about your IT environment, technology needs, and support inquiries.
• Payment information: Billing information collected and processed securely through our payment processors. We do not store full credit card numbers.
• Communications: Records of your correspondence with us by email, phone, or SMS.

Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, referring URLs, and navigation paths
• Cookies and similar tracking technologies (see Section 8)

2. SMS / Text Messaging

Opt-In Consent

You opt into our SMS program by:

• Submitting your phone number through our website contact form and checking the SMS consent checkbox;
• Verbally confirming consent with a Premier Network Solutions representative; or
• Texting a keyword (such as "JOIN" or "YES") to our designated SMS number.

Providing your phone number is entirely voluntary. You are not required to consent to receive SMS messages as a condition of purchasing any service.

Message Types and Frequency

Once you opt in, you may receive the following types of messages:

• Service appointment reminders and confirmations
• IT support ticket updates and resolution notifications
• Security alerts and critical infrastructure notifications
• Service renewal reminders and billing notifications
• Promotional offers and company announcements

Message frequency varies based on your service plan and activity. You may receive up to 4–8 messages per month on average. Promotional messages are sent no more than 2 times per month unless triggered by account activity.

Costs and Carrier Information

How to Opt Out

You may opt out of SMS communications at any time by:

• Replying STOP to any text message you receive from us. You will receive one final confirmation message and no further messages will be sent.
• Contacting us at info@premiernetworksolutions.com
• Calling us at +1 (747) 335-2335

After opting out, you will receive a single confirmation text. Your request will be processed within 24 hours. You may opt back in at any time by texting START or contacting our office.

How to Get Help

Reply HELP to any message to receive support information, or contact us directly at:

• Email: info@premiernetworksolutions.com
• Phone: +1 (747) 335-2335

SMS Data Privacy

We do not sell, rent, share, or disclose your mobile phone number or SMS opt-in data to any third party for their own marketing purposes. Your phone number is used solely for communications directly related to Premier Network Solutions services. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes.

SMS consent and phone numbers are not shared with third parties under any circumstances, except as required by law or to operate the SMS program (e.g., our SMS platform provider, who is bound by strict data processing agreements).

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To provide, maintain, and improve our Managed IT Services, cybersecurity, cloud, and consulting services.
• Communication: To respond to your inquiries, send service updates, appointment reminders, and support notifications via email, phone, and SMS (with your consent).
• Billing: To process payments, send invoices, and manage your account.
• Marketing: To send you information about services we offer that may be of interest to you, subject to your communication preferences. You may opt out at any time.
• Security: To protect our systems and your data from unauthorized access, fraud, and abuse.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.
• Analytics: To understand how our website is used and improve our online experience.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We engage trusted third-party vendors who assist us in operating our business (e.g., cloud hosting, CRM software, SMS platform providers, payment processors). These vendors are contractually obligated to use your information only to provide services to us and to maintain its confidentiality.
• Legal requirements: We may disclose your information if required by law, subpoena, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our website.
• With your consent: We will share your information for other purposes when you have expressly consented.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Access controls limiting data access to authorized personnel only
• Regular security assessments and vulnerability testing
• Secure storage of data with encryption at rest
• Employee training on data privacy and security practices

Despite our best efforts, no method of data transmission or storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Client service records: Retained for the duration of the service relationship plus 7 years.
• Contact form submissions: Retained for 3 years from submission unless you become a client.
• SMS opt-in records: Retained for 5 years from opt-in, or until you opt out plus 5 years, to demonstrate compliance.
• Marketing communications: Retained until you opt out, plus applicable legal minimum period.

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-out of marketing: Unsubscribe from marketing emails by clicking the unsubscribe link in any email, or contacting us directly.
• Opt-out of SMS: Reply STOP to any text message or contact us as described in Section 2.
• Data portability: Request a portable copy of your data in a common format where technically feasible.

To exercise any of these rights, contact us at info@premiernetworksolutions.com. We will respond within 30 days.

California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at the information below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience, analyze website traffic, and personalize content. Types of cookies we use include:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant advertisements (where applicable).

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

9. Children's Privacy

Our services are intended for business clients and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify active clients by email at least 30 days before the changes take effect
• Post a prominent notice on our website

Your continued use of our services after the effective date of any updated policy constitutes acceptance of the new terms.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: Premier Network Solutions
• Email: info@premiernetworksolutions.com
• Phone: +1 (747) 335-2335
• Location: Southern California, United States

We are committed to resolving any privacy concerns promptly and transparently.